We're here to help
Questions, feedback, or a problem? We'll get back to you as soon as possible.
supportmieterpro@gmail.comOne email is enough — we read every one.
Before you write
Three details that almost always save a round trip.
Reply usually within 1–2 business days.
Your account email
Write from the address you signed up with — or name it in the mail. Then we find your account straight away.
Where it went wrong
Application, document vault or payment: knowing the spot saves the first round trip.
A screenshot
If something won't load or shows an error, one picture says more than any description.
Are you a landlord?
Received an application through MieterPro? That page explains what it means.
The answer may already be here
The same questions our support desk gets most often — with the answer right next to them.
Go to the Document Vault and click the upload area. SCHUFA, proof of income and ID are automatically used in your applications.
Under Edit profile you can adjust your name, contact details, occupation, income and more at any time.
You can manage or cancel your subscription at any time on the Pricing page.
Go there →Usually a required document or a profile field is missing. Check the status of your latest application under Applications.
In your profile you can indicate whether a guarantor is available. You fill out the guarantor declaration itself in the Templates.
When you set up the vault, you received a one-time recovery code. In the PIN window, click “Forgot PIN?” and enter that code to set a new PIN. Without the PIN and without the recovery code, your encrypted documents cannot be recovered for security reasons.
Your documents are end-to-end encrypted. The PIN unlocks them only on your device — no one else, not even we, can read them. On a new device you simply enter the same PIN again.
Go to Household, create a household with a name, then share the invite link or QR code. You can also invite members directly by email or username — they receive the invitation in their inbox.
On the Household page, under “Vault access”, click “Grant access” and confirm with your Document Vault code. The owner can then help you manage your documents. You can revoke access again at any time.
This happens when access was shared before the owner's account was ready. Ask the owner to open the Household page once, then share access again (revoke and re-grant).
Accepted or declined invitations disappear from your inbox automatically. If an old invitation is still shown, just click “Decline” to remove it.
Make sure the link was copied in full. Invitations can expire — ask the owner to generate a new link in the household or invite you again.
Under Templates you'll find official forms that are automatically pre-filled with your profile data. Open a template, review the details and save it as a PDF.
Yes. Click “New application” and choose “Apply as a household”. All member profiles and their application dossiers are then included in the application and the cover letter.
As soon as you enter an apartment address, MieterPro shows the routes to your saved places like work, university or the gym. You set your important places in your profile.
Yes. MieterPro creates a suggestion that you can freely edit or completely rewrite in the “Cover letter” step before you send the application.
The app is coming soon to the App Store and Google Play. Join the waitlist — until then you can already use MieterPro as a web app on your phone.
Go there →Fully reload the page once (Ctrl/Cmd + Shift + R). This refreshes your browser's cache and loads the latest version.
Check your internet connection and reload the page. If that doesn't help, sign out and back in under Settings. If the problem persists, write to us with a short description and, if possible, a screenshot.
Allowed files are PDF, JPG, PNG and WEBP up to 10 MB. If the file is larger or in a different format, convert or shrink it and try again.
You can always find new notifications in your inbox. For browser push notifications, permission must be granted — check your browser's notification settings for MieterPro.
Set a new password via “Forgot password?” on the sign-in page. Make sure to use the same email address you registered with.
Go there →
None of these fit? Write to us at supportmieterpro@gmail.com